WARRANTY

• Manufacturer warranty registration per bike

• Digital Product Passport (DPP) records for every frame

• Claim process coordination with suppliers

• Optional extended coverage for high-mileage fleets

🔑 Essence

Centralized warranty handling.

• Managed claim submissions by ZAET

• Replacement bike dispatch during claim processing

• Procurement-ready claim reports

⚡ Momentum

Basic warranty assistance.

• Standard registration & claim forwarding

• Manual resolution through suppliers

• Documentation support

🚀 Ultimate

End-to-end warranty coverage.

• Everything in Essence & Momentum

• Extended coverage (frame, electronics, wear parts)

• Automated warranty triggers through DPP

• SLA-backed replacement and resolution times

Lead Time: Service network activation within 2–4 weeks